lv18 Privacy Policy
This Privacy Policy explains how lv18 collects, processes, stores, and protects your personal information. We are committed to handling your data with transparency, integrity, and in accordance with recognised data protection principles.
How lv18 Protects Your Privacy
Six binding data protection principles guide every decision lv18 makes about how your personal information is collected, stored, and used.
Introduction
This Privacy Policy ("Policy") describes how lv18 ("lv18", "we", "us", "our"), the operator of the online gaming and sports betting platform at https://lv18.lol ("Platform"), collects, uses, stores, and shares personal information about you ("Player", "User", "you") when you access or use the Platform.
By registering an account on the lv18 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the overall agreement between you and lv18, alongside the lv18 Terms and Conditions and the Responsible Gaming Policy.
lv18 is committed to safeguarding the privacy of all players. We process personal data only to the extent necessary to operate the Platform, fulfil our legal obligations, prevent fraud, and provide you with a safe and reliable gaming experience. We do not monetise your personal data.
Data We Collect
2.1 Registration Data
When you create an lv18 account, we collect the information you provide during the registration process, which includes:
- Full legal name
- Date of birth (to verify the 18+ age requirement)
- Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh)
- Email address
- Mobile phone number
- Username and encrypted password
2.2 Identity Verification Data
As part of our Know Your Customer (KYC) process, we may request copies of identity documents such as your National Identity Card (NID), passport, or a recent utility bill. These documents are used solely for the purpose of verifying your identity and confirming your eligibility to hold an lv18 account.
2.3 Financial Data
lv18 collects transaction-related data to process your deposits and withdrawals. This includes records of payment method references (such as your bKash, Nagad, Rocket, or Upay account numbers, or masked card details for Visa and Mastercard transactions), deposit and withdrawal amounts in BDT, and transaction timestamps. lv18 does not store full card numbers or CVV codes — card payment data is handled directly by our PCI-compliant payment processor partners.
2.4 Usage and Technical Data
When you access the lv18 Platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and in-game activity logs. This data is used for security monitoring, fraud detection, platform optimisation, and responsible gaming analysis.
2.5 Communications Data
If you contact lv18 via email or live chat, we retain records of those communications, including the content of your messages and any attachments, for a period sufficient to resolve your query and for quality assurance and dispute resolution purposes.
How We Use Your Data
lv18 uses the personal data described in Section 2 for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity verification data |
| Processing deposits and withdrawals | Financial data, registration data |
| Identity and age verification (KYC) | Identity verification data, registration data |
| Fraud prevention and security monitoring | Usage and technical data, financial data |
| Responsible gaming monitoring and intervention | Usage data, transaction history, account activity logs |
| Customer support and dispute resolution | Communications data, registration data, transaction records |
| Platform performance and improvement | Usage and technical data (aggregated and anonymised) |
| Legal and regulatory compliance | All categories as required by applicable law |
| Promotional communications (where consented) | Email address, preferences, gameplay history |
lv18 does not use your personal data for automated decision-making that produces legal or similarly significant effects without a mechanism for human review.
Legal Basis for Processing
lv18 processes your personal data on one or more of the following lawful bases:
- Contractual necessity: Processing required to fulfil our obligations under the lv18 Terms and Conditions, including account management, payment processing, and game operation.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and fraud reporting duties.
- Legitimate interests: Processing carried out for lv18's legitimate business interests, such as fraud prevention, security monitoring, and platform improvement — provided those interests are not overridden by your rights and interests.
- Consent: Processing based on your explicit consent, such as receiving marketing emails or promotional notifications. You may withdraw consent at any time by contacting [email protected].
Cookies & Tracking Technologies
5.1 What Are Cookies
Cookies are small text files placed on your device when you visit the lv18 Platform. They enable the Platform to remember your preferences, maintain your session, and collect analytical data about Platform usage. lv18 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).
5.2 Types of Cookies Used
- Essential cookies: Required for the Platform to function. They enable you to log in, maintain your session, and navigate between pages. These cannot be disabled.
- Analytical cookies: Used to collect anonymised data about how players use the Platform, which pages are visited most frequently, and where errors occur. This data informs Platform improvements.
- Preference cookies: Store your language, display, and notification preferences so you do not need to re-enter them on each visit.
- Security cookies: Used to detect and prevent fraudulent activity, such as identifying unusual login locations or automated bot behaviour.
5.3 Managing Cookies
You may configure your browser to refuse non-essential cookies or to alert you when cookies are being set. Note that disabling essential cookies will impair the functionality of the lv18 Platform, including the ability to maintain a logged-in session.
Third-Party Data Sharing
lv18 does not sell your personal data. We may share your data with the following categories of third-party service providers, strictly to the extent necessary for them to deliver their services:
- Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateway partners require transaction data to process your deposits and withdrawals. Each provider operates under its own privacy policy and data security standards.
- Identity verification providers: Third-party KYC service providers may process your identity documents to confirm your name, date of birth, and address. These providers are contractually prohibited from using your data for any other purpose.
- Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to operate the games and calculate outcomes. They do not receive your name, contact details, or payment information.
- Fraud prevention and security services: Specialist fraud detection providers may access IP addresses, device fingerprints, and behavioural data to identify and prevent fraudulent activity.
- Legal and regulatory authorities: lv18 will disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required by applicable law or in response to a valid legal process.
All third-party service providers engaged by lv18 are subject to due diligence assessments and are required to enter into data processing agreements that bind them to process personal data only as instructed by lv18 and to maintain appropriate security standards.
Data Security
lv18 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
- SSL/TLS encryption: All data transmitted between your browser and the lv18 Platform is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when accessing lv18.
- Password hashing: Account passwords are stored as irreversible cryptographic hashes. lv18 staff cannot view your password and will never ask you to provide it.
- Access controls: Access to personal data within lv18's systems is restricted on a strict need-to-know basis. Staff with access to player data undergo background checks and are bound by confidentiality obligations.
- Security monitoring: lv18's systems are monitored continuously for signs of unauthorised access, unusual activity patterns, and potential security incidents.
- Incident response: In the event of a data security incident that poses a risk to your rights and interests, lv18 will notify affected players without undue delay and take immediate remediation steps.
Data Retention
lv18 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years post-closure |
| Identity verification documents (KYC) | Duration of account + 5 years post-closure |
| Transaction records | Minimum 5 years from transaction date |
| Customer support communications | 3 years from date of communication |
| Usage and technical logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes.
Your Rights
Subject to applicable law and certain exceptions (for example, where retention is required by legal obligation), you have the following rights in respect of your personal data held by lv18:
- Right of access: You may request a copy of the personal data lv18 holds about you.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For account details, you can update most information directly from within your lv18 account.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to lv18's legal retention obligations.
- Right to restrict processing: You may request that lv18 restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that lv18 provide your data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing based on lv18's legitimate interests. You may also object to receiving direct marketing communications at any time.
- Right to withdraw consent: Where lv18 processes your data on the basis of your consent (for example, for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
To exercise any of these rights, please contact lv18 at [email protected] with the subject line "Data Rights Request". lv18 will acknowledge your request within two business days and endeavour to respond in full within 30 days.
Children's Privacy
The lv18 Platform is strictly for adults aged 18 years and above. lv18 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data to lv18 without your consent, please contact us immediately at [email protected]. Upon confirmation, lv18 will promptly close the account, delete the associated personal data, and reverse any transactions where operationally possible.
International Data Transfers
lv18 operates as a platform serving players primarily in Bangladesh. Certain third-party service providers engaged by lv18 — including game content providers and fraud prevention specialists — may be based outside Bangladesh and may process your data on servers located in other countries.
Where personal data is transferred internationally, lv18 takes steps to ensure that appropriate safeguards are in place to protect the data to a standard equivalent to what would be expected under recognised data protection principles. This includes ensuring that third-party recipients are bound by data processing agreements that require them to maintain adequate technical and organisational security measures.
Policy Updates
lv18 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, lv18 will post the updated Policy on this page with a revised "Last Updated" date and, where appropriate, notify registered account holders by email. The most current version of this Policy is always available at https://lv18.lol/privacy-policy.
Your continued use of the lv18 Platform following the posting of any update to this Policy constitutes your acknowledgement of the changes. If you do not accept an updated Policy, you should discontinue use of the Platform and may request account closure in accordance with the lv18 Terms and Conditions.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or lv18's handling of your personal data, please contact our support team using the details below. All privacy-related enquiries will be handled with priority and in strict confidence.
- Email: [email protected]
- Subject line for data rights requests: "Data Rights Request"
- Subject line for privacy concerns: "Privacy Enquiry"
- Live Chat: Available 24/7 on the lv18 Platform
- Response time: Under 2 hours between 08:00–24:00 BST (UTC+6)
lv18 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you may escalate the matter through the dispute resolution process outlined in the lv18 Terms and Conditions.
Your Data Is Safe at lv18
Now that you understand how lv18 protects your personal information, explore everything our platform has to offer — live casino, cricket betting, slots, and more. Trusted by players across Bangladesh.