lv18 Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and lv18 ("lv18", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://lv18.lol ("Platform"). By registering an account, accessing any feature of the Platform, or placing any wager, you unconditionally accept these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account. Continued use of the lv18 Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

These Terms should be read alongside the l v18 Privacy Policy and the lv18 Responsible Gaming Policy, both of which form part of the overall agreement between you and lv18.

Eligibility & Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an account on lv18. By completing the registration process, you warrant that you are 18 years of age or older. lv18 reserves the right to request documentary proof of age at any time. Where a Player is found to be under the age of 18, their account will be immediately suspended, all pending withdrawals cancelled, and any winnings forfeited.

2.2 One Account Per Player

Each individual may hold only one registered account on the lv18 Platform. The creation of multiple accounts by the same individual — whether using the same or different personal details, payment methods, device identifiers, or IP addresses — constitutes a material breach of these Terms. lv18 will close all duplicate accounts and may forfeit any balances held within them.

2.3 Accurate Registration Information

You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, email address, and phone number. You must promptly update your account information if any details change. lv18 is not liable for losses arising from your failure to maintain accurate account information.

2.4 Verification

lv18 operates a Know Your Customer (KYC) process consistent with responsible gaming and fraud prevention best practices. You may be required to submit identity documents — such as a national identity card, passport, or utility bill — before withdrawals are processed or at any time during your account's lifetime. Failure to complete verification within the requested timeframe may result in account restriction.

Account Security & Responsibilities

3.1 Password and Login Credentials

You are solely responsible for maintaining the confidentiality of your lv18 username and password. You must not share your login credentials with any third party. lv18 will never ask you for your password via email, live chat, or any other communication channel. If you suspect unauthorised access to your account, you must contact lv18 support immediately at [email protected].

3.2 Account Activity

All activity conducted through your account — including deposits, wagers, and withdrawals — is your sole responsibility. If you permit another person to access your account, you accept full responsibility for all actions taken during that access. lv18 is not liable for losses arising from unauthorised account access that results from your failure to safeguard your credentials.

3.3 Device and Network Security

You are responsible for ensuring that the device and network connection you use to access lv18 are secure and free from malware. lv18 employs SSL encryption on all Platform pages and transmissions. However, the security of your own hardware and internet connection remains your responsibility.

Deposits, Withdrawals & Currency

4.1 Accepted Currency

All transactions on the lv18 Platform are denominated in Bangladeshi Taka (BDT). lv18 does not apply currency conversion markups. Your account balance displayed on the Platform reflects BDT amounts at all times.

4.2 Accepted Payment Methods

lv18 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer (including Dutch-Bangla Bank, City Bank, BRAC Bank, and other major Bangladeshi banks). The availability of specific payment methods may vary and is subject to change without prior notice.

4.3 Minimum Deposit & Withdrawal Thresholds

The minimum deposit amount via mobile financial services (bKash, Nagad, Rocket, Upay) is ৳500. Minimum and maximum thresholds for other payment methods are displayed at the time of transaction. Withdrawal requests below the applicable minimum threshold will not be processed.

4.4 Withdrawal Processing

Withdrawals to mobile financial service accounts are typically processed within 15 minutes of approval for verified accounts. Bank transfer withdrawals may take one to three business days depending on the receiving institution. lv18 processes withdrawals to the same payment method used for the originating deposit, where operationally possible.

4.5 Player Funds

Player deposits are held separately from lv18 operational funds. lv18 does not use player deposits for any purpose other than funding player account balances and processing player withdrawals.

Bonuses & Promotional Offers

5.1 Eligibility for Bonuses

Bonuses and promotional offers available on the lv18 Platform are subject to individual promotion terms that specify eligible games, minimum deposit requirements, wagering requirements, maximum bonus amounts, and expiry periods. Unless otherwise stated, bonuses are available to verified account holders in good standing who have not previously been subject to any account restriction.

5.2 Wagering Requirements

All bonuses carry wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Wagering requirements are stated as a multiplier of the bonus amount (e.g., 30x means a ৳1,000 bonus requires ৳30,000 in qualifying wagers before withdrawal is permitted). The specific wagering requirement for each offer is detailed in the applicable promotion terms.

5.3 Bonus Abuse

lv18 actively monitors for bonus abuse, including but not limited to: claiming the same offer via multiple accounts, systematic exploitation of low-risk wagering strategies to satisfy wagering requirements without genuine gameplay intent, and coordinated bonus farming across accounts. Accounts found to be engaged in bonus abuse will have bonuses and associated winnings voided and may be permanently closed.

5.4 Bonus Expiry

Bonuses that are not used or whose wagering requirements are not satisfied within the stated validity period will expire automatically. Expired bonuses and any associated winnings will be removed from the player's account without further notice. Extensions to bonus validity periods are not granted except in exceptional circumstances at lv18's sole discretion.

Gameplay Rules & Fair Use

6.1 Game Outcomes

All random number generator (RNG) game outcomes on the lv18 Platform are determined by the certified RNG systems embedded within the games supplied by third-party providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, Spribe, and Play'n GO. lv18 does not alter, influence, or override any game outcome. The return-to-player (RTP) percentages stated for each game reflect the long-term statistical expectation of the provider's certified game build.

6.2 Technical Malfunctions

In the event of a technical malfunction, system error, or connectivity failure during a game round, lv18 will make reasonable efforts to reconstruct the game state from server logs. Where reconstruction is not possible, the affected wager may be voided and the stake returned to the player's account. lv18's decision on malfunction cases is final.

6.3 Sports Betting Rules

Sports betting markets on lv18 are governed by the specific sports rules applicable to each market type. In the event of a discrepancy between displayed odds and the true market odds at settlement, lv18 reserves the right to void affected bets and return stakes. Bets placed after the official start time of an event will be voided unless lv18 explicitly offers in-play betting markets for that event.

Prohibited Conduct & Fraud

The following conduct is strictly prohibited on the lv18 Platform. Any Player found to be engaged in any of the following activities will have their account immediately suspended pending investigation, and lv18 reserves the right to permanently close the account and forfeit all balances:

• Creating or operating more than one account on the Platform
• Providing false, misleading, or third-party identity information during registration or verification
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform
• Colluding with other players to gain an unfair advantage in any game or betting market
• Exploiting software bugs, errors, or vulnerabilities for financial gain — any such gains must be reported and will be voided
• Attempting to launder money or use the Platform for any illegal financial activity
• Initiating fraudulent chargebacks or payment disputes with lv18's payment processing partners
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law
• Engaging in match-fixing or any activity that compromises the integrity of sporting events
• Sharing, selling, or transferring your account to any third party

Responsible Gaming

lv18 is committed to promoting responsible gambling. The Platform provides a comprehensive suite of responsible gaming tools accessible from within every registered account:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Loss Limits: Define maximum loss thresholds over a defined time period.
• Session Time Reminders: Receive notifications after a defined period of continuous play.
• Cool-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 30 days).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe your gambling behaviour is causing harm to yourself or others, please contact lv18 support immediately at [email protected]. You may also seek help from independent problem gambling support organisations. lv18 enforces a strict 18+ age requirement and does not knowingly permit gambling by minors.

Suspension & Account Closure

9.1 Voluntary Closure

You may request the closure of your lv18 account at any time by contacting support at [email protected]. Upon account closure, any remaining balance (after satisfying applicable wagering requirements on active bonuses) will be returned to your registered payment method within five business days.

9.2 lv18-Initiated Suspension or Closure

lv18 reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, where lv18 reasonably believes that: (a) the player has breached these Terms; (b) the account is involved in fraudulent, suspicious, or illegal activity; (c) continued operation of the account poses a risk to lv18's integrity, other players, or lv18's payment partners; or (d) the player is no longer eligible to hold an account.

9.3 Balances on Closure

Where an account is closed due to a material breach of these Terms — including fraud, bonus abuse, or prohibited conduct — lv18 reserves the right to forfeit the account balance in full. In non-breach closures, verified balances will be returned as described in Section 9.1.

Intellectual Property

All content on the lv18 Platform — including but not limited to software, game interfaces, graphics, text, logos, trademarks, audio, video, and the overall design and layout of the Platform — is the intellectual property of lv18 or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only.

You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, or reverse-engineer any portion of the Platform or its content without lv18's prior written consent. The lv18 name, logo, and all associated brand identifiers are proprietary marks of lv18.

Limitation of Liability

To the fullest extent permitted by applicable law, lv18 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage. lv18's total aggregate liability to any Player for any single claim shall not exceed the value of the deposit directly associated with the dispute.

lv18 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. lv18 reserves the right to suspend the Platform for maintenance, upgrades, or emergency remediation at any time without liability to Players.

Amendments to These Terms

lv18 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, lv18 will make reasonable efforts to notify registered account holders via the email address on file. The updated Terms will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform following the posting of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not accept an amendment, you must stop using the Platform and may request account closure as described in Section 9.1.

Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them — whether contractual or non-contractual — shall be governed by and construed in accordance with the applicable laws governing lv18's operations. lv18 makes no representation that the Platform is appropriate or available for use in all jurisdictions.

In the event of a dispute, Players are encouraged to first contact lv18 support at [email protected] to seek an informal resolution. lv18 will acknowledge all formal dispute submissions within two business days and endeavour to reach a resolution within 14 business days of receipt. Where a dispute cannot be resolved informally, the matter shall be subject to the dispute resolution process specified by the relevant governing authority.

Contact Information

If you have any questions about these Terms and Conditions, wish to submit a formal dispute, or need to contact lv18 for any account-related matter, please reach our support team using the following contact details:

• Email: [email protected]
• Live Chat: Available 24/7 via the lv18 Platform
• Email Response Time: Under 2 hours between 08:00–24:00 BST (Bangladesh Standard Time, UTC+6)

For responsible gaming support — including requests for self-exclusion, deposit limits, or cool-off periods — please contact [email protected] and mark your message with the subject line "Responsible Gaming Request" for priority handling.