Player Wellbeing · lv18

Play Smart. Play Safe.
Responsible Gaming at lv18

lv18 believes that entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every player the tools, information, and support they need to keep gambling fun, controlled, and within healthy limits.

18+ Players Only Self-Exclusion Available Deposit Limit Controls 24/7 Support Team Session Time Reminders
18+

Strict 18+ Platform. lv18 is an adults-only gambling platform. All players must be at least 18 years of age to register, deposit, and play. Age verification is mandatory and enforced at the point of registration and withdrawal. Underage gambling is strictly prohibited and any account found to be held by a minor will be immediately closed.

Our Commitments

How lv18 Keeps Gaming Safe

Six pillars underpin lv18's approach to responsible gambling — from age verification and player education to real-time intervention and self-exclusion tools.

Strict Age Verification
Every lv18 account registration triggers an age verification check. Players must confirm they are 18 or older. Document-based KYC verification is required before withdrawals are processed, ensuring no minor can access real-money play.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly from your lv18 account settings. Limits take effect immediately when reduced and prevent you from depositing above your chosen threshold — giving you full control over your spending.
Loss Limit Settings
Define the maximum amount you are willing to lose over a set time period. Once your loss limit is reached, lv18 will restrict further real-money play for the duration of that period. This is one of the most effective tools for preventing chasing losses.
Session Time Reminders
Long gaming sessions can distort your sense of time and make it harder to make clear decisions. lv18 lets you set session time alerts that send you a notification after you have been playing for a specified duration, encouraging you to take a break.
Cool-Off Periods
If you feel you need a short break from gambling, activate a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your lv18 account remains accessible for viewing your history, but all real-money wagering and deposits are suspended until the period expires.
Self-Exclusion
For players who need a longer break, lv18 offers self-exclusion periods of 6 months, 1 year, or permanent closure. During self-exclusion your account is fully locked. Re-activation after a temporary exclusion requires a mandatory cooling-off review by our support team.
Player Tools

Your Account Controls, Explained

Every responsible gaming tool on lv18 is available directly from your account settings. No need to contact support to set limits — changes that increase protection take effect instantly.

Self-Exclusion Takes Effect Immediately

Once you activate self-exclusion, your account is locked within minutes. No deposits, no wagers, no logins — until your chosen exclusion period ends and a manual review is completed.

TOOL · 01
Deposit Limits
Navigate to Account → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. Reductions apply instantly; increases require a 24-hour cooling period before they come into force.
TOOL · 02
Loss Limits
Set a maximum loss threshold per day, week, or month. Once reached, lv18 automatically blocks further real-money play for the remainder of that period — no manual action required from you.
TOOL · 03
Wager Limits
Cap the total amount you can stake per session, day, or week. Wager limits are particularly useful for slots and live table games where individual bet sizes can escalate quickly during a session.
TOOL · 04
Session Time Alerts
Receive an in-platform notification after 30, 60, or 120 minutes of continuous play. Alerts are non-intrusive reminders designed to help you maintain awareness of how long you have been playing.
TOOL · 05
Cool-Off Period
Take a temporary break of 24 hours, 7 days, or 30 days. Your account history remains viewable, but all wagering and deposits are paused for the duration. Cool-offs cannot be cancelled once activated.
TOOL · 06
Self-Exclusion
Choose a 6-month, 1-year, or permanent self-exclusion. Your account is fully locked. To re-activate after a temporary exclusion, you must contact our support team and complete a mandatory review process.
Know the Signs

Warning Signs of Problem Gambling

Gambling is entertainment. When it starts to feel like something more — an obligation, an escape, or a source of anxiety — it may be time to pause and reflect. The signs below are recognised indicators that gambling may be becoming a problem.

Chasing Losses Continuing to gamble in an attempt to win back money you have already lost, often resulting in even greater losses.
Losing Track of Time Spending significantly more time gambling than you intended, or finding it difficult to stop once you have started.
Gambling With Essential Funds Using money intended for rent, food, bills, or other necessities to fund gambling activity.
Hiding Gambling From Others Concealing the amount of time or money you spend gambling from family members, friends, or colleagues.
Gambling to Cope With Stress Using gambling as a way to escape problems, relieve anxiety, or manage negative emotions rather than for entertainment.
Unsuccessful Attempts to Stop Repeatedly trying to cut back or stop gambling but finding yourself unable to follow through with that intention.
Our Approach

lv18's Responsible Gaming Philosophy

At lv18, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. Bangladesh has a growing community of online gaming enthusiasts, and lv18 is proud to serve that community with a platform that prioritises player safety alongside entertainment. We believe that every player who chooses lv18 deserves access to clear information, practical tools, and a support team that genuinely cares about their wellbeing.

Gambling, at its best, is a form of entertainment — a way to enjoy the thrill of cricket betting during a BPL match, the excitement of a live baccarat table, or the anticipation of a slots spin. But lv18 also recognises that for a small number of players, gambling can become problematic. Our responsible gaming programme is designed to catch early warning signs, intervene appropriately, and ensure that every player on the lv18 platform has the means to stay in control.

Our team regularly reviews anonymised account activity patterns to identify players who may be exhibiting signs of problem gambling — such as rapid deposit escalation, frequent late-night sessions, or repeated attempts to increase limits immediately after a loss. Where patterns of concern are identified, our responsible gaming team may reach out proactively to offer guidance and remind players of the tools available to them.

lv18 also maintains a strict policy of not directing any marketing communications to players who have activated a cool-off period, self-exclusion, or any responsible gaming limit. A player who has chosen to take a break will not receive promotional emails, bonus offers, or re-engagement messages from lv18 for the duration of their chosen restriction period.

Get Help

Feeling Like Gambling Is Becoming a Problem?

Talk to Our Support Team

If you feel that your gambling habits are beginning to affect your finances, relationships, or mental health, please reach out to lv18 support immediately. Our team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are treated with complete confidentiality.

Our support team can help you activate a deposit limit, initiate a cool-off period, or begin the self-exclusion process — all within a single support session. You do not need to navigate settings menus yourself; simply tell us what you need and we will handle it.

Contact us at:
[email protected]

Live Chat: Available 24/7 on the Platform
Email Response: Under 2 hours (08:00–24:00 BST)

Remember
  • Gambling should always be entertainment — not a source of income.
  • Never gamble with money you cannot afford to lose.
  • Set limits before you start — not after you have lost.
  • Take regular breaks and maintain a healthy balance with other activities.
  • Asking for help is a sign of strength, not weakness.

Enjoy lv18 — Always Within Your Limits

lv18 is here to provide world-class gaming entertainment to players across Bangladesh. Explore our games, read our FAQ, or log in to review your responsible gaming settings today.

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